BossNData Special: End of an Era with Paul Laughlin

Welcome to the MBN Solutions Boss ‘n’ Data podcast show

You can watch our podcast series below or listen here:

This Special Edition of the podcast brings 3 distinguished voices into the BossNData studio to celebrate the achievements of one of our own – Paul Laughlin.

Having made the decision to retire, Paul ends a 35-year career as a Customer Insight Leader this year.

He spent a quarter of a century leading technology and data teams at Lloyds Banking Group and Scottish Widows before a hugely successful career transition into data leadership coaching and mentoring, public speaking, broadcasting and blogging & writing.

In that time, he has touched many hearts with his humility, humour, friendship and sage advice and with so many data leaders having benefited from his wisdom over the years, his impact on the UK data industry cannot be underestimated.

Joining Paul and Rob in the studio to reflect on Paul’s career are Graeme McDermott, CDO at Tempcover and Michael Young, CEO of MBN Solutions. 

Tune in to the conversation to hear Paul’s reflections on:

• What’s changed in the UK data industry in Paul’s time as a leader
• Essential skills that any data leader should harness to execute their role optimally
• What happened at the lowest point in Paul’s time as a Customer Insight Leader – and how he dealt with it
• Why winning “Hearts & Minds” is crucial for data leaders
• Paul (and Graeme’s) best personal use of Excel!

Guest Bio:

Formerly Head of Customer Insights for both Lloyds Banking Group and Scottish Widows, Paul Laughlin is an international speaker, writer, trainer & leadership mentor with a passion for the People side of data. For the last 15 years he’s been developing leaders and their teams across private & public sector organisations. He is also chief blogger for customerinsightleader.com and host of the Customer Insight Leader Podcast.

Are you a Data Leader with both expertise and passion in a particular area or theme? Do you want to share your knowledge with our community?

Complete this form if you are interested in being a guest on our Boss 'n' Data podcast.

Meet the Host:

Robin Huggins, Director of Client Services, MBN Solutions

Rob is Client Services Director at MBN Solutions. It’s been over 12 years and he’s still the smiling face that our clients know and love. Whether it’s ensuring excellence in our engagement model or presenting at one of our events, Rob is often the first MBN face that people see. He’s pretty good, too. So good that he’s been recognised as one of the hundred most influential people in the UK Data Industry...twice.